Collection of Your Personal Information
Personal information (“Personal Information”) is data that can be used to identify, either directly or indirectly, an individual to whom the information applies. The information that we may collect from you includes your name, mailing address, phone number, email address, contact preferences, occupation, login information (account number, password), marketing preferences, social media account information, and as applicable, IP address.
Quintus Technologies will not collect any Personal Information about you unless you voluntarily choose to provide it to us or our partners (e.g. to obtain a newsletter subscription, white papers, participate in surveys, generate product downloads, register for marketing events, promotions or job applications), you provide your explicit consent, or unless it is permitted by applicable laws and regulations. You can always “opt out” at any time by visiting your subscription preferences page, click the “unsubscribe” link in any email or visit the Quintus Technologies unsubscribe page.
Use of Your Personal Information
When you do voluntarily provide us with Personal Information, we will use it to provide you information about our products, process your order, register you for an event, create an account, provide customer service, respond to a specific question, offer you the opportunity to participate in contests, register for courses, manage a job application, or provide access to additional information or offers. We also use the information we collect to improve the content of our website, to notify customers of updates to our website, products, and also to contact customers for marketing and sales purposes, including renewals, that are related to a customer’s specific needs and interests.
Disclosure to Third Parties, Service Providers, and Others
In order to support and enhance the customer relationship with you, Quintus Technologies may store, process, or share your Personal Information with our worldwide partners and affiliates (e.g. channel partners, credit card processors, data hosts and service providers) to perform a function or complete a transaction related to your purchase of Quintus Technologies Products.
There are times when Quintus Technologies may be required to disclose your Personal Information by law, legal process, litigation, and/or requests from public and governmental authorities. Quintus Technologies may also disclose your Personal Information for purposes of investigations of threats to national security, compliance with requests from law enforcement, or other issues of public importance, or when we determine that disclosure is reasonably necessary to enforce our terms and conditions or protect our operations or users.
Quintus Technologies will collect, use or disclose Personal Information supplied by you, for the purposes disclosed to you, unless the disclosure is a use of the Personal Information for an additional purpose related to the original purpose, is necessary to prepare, negotiate and perform a contract with you, is required by law or competent governmental authority, is necessary to establish or preserve a legal claim or defense against a legal claim, or is necessary to prevent fraud or other illegal activities.
Cookies and Other Technologies
A “web beacon” (also known as a clear gif and pixel tag) helps us better manage the content of our website by informing us of what content is effective. A web beacon is incorporated into a web page or an email to keep track on a user’s activity on the page or the email. Just like a cookie, a beacon tracks a user’s visit and sends the data to the server, however, unlike cookies, a web beacon cannot and is not used for identification purposes, nor can it store any data on your computer as it is not browser-based.
Information collected by cookies and similar technologies are treated as non-personal information except to the extent under local law that IP addresses (or like identifiers) are otherwise considered Personal Information.
Accuracy and Retention of Personal Information
Communications and Subscription Preferences
You have the choice to determine what information you receive from Quintus Technologies about products and services, and how such information is received by specifying your communication preferences by your subscription details at the subscription preferences page. If you wish to discontinue receiving marketing and/or non-transactional e-mails from us, you may do so by using an “unsubscribe” link in any email or the Quintus Technologies unsubscribe page. We would like to emphasize that this provision does not apply to transactional emails related to users’ business relationship with Quintus Technologies.
In the event you choose not to provide certain personal information, we may not be able to respond completely or adequately to your questions, provide updates, and/or information about our products and services. You can always “opt out” of receiving certain communications at any time by updating your subscription preferences page, click the “unsubscribe” link in any email, or visit the Quintus Technologies unsubscribe page. We will however continue to use your Personal Information for the limited purpose of sending you important notices relating to information about your purchases and changes to our policies and agreements, or for other reasons permitted by applicable law.
Quintus Technologies takes the security of Personal Information seriously. To protect your Personal Information that you have provided us against accidental or unlawful destruction, loss or alteration, Quintus Technologies uses technical and organizational security measures to prevent any unauthorized disclosure or access.
Data Security Breach
Quintus Technologies has implemented strict security controls, intrusion detection software and processes to alert us in the case of a potential or actual intrusion of our information systems. Quintus Technologies has a Data Breach Notification Policy and an established Incident Response Team that will react immediately and execute a Remediation Plan in response to any unauthorized access to our information systems or databases. If any data security breach occurs and it may impact your Personal Information, you will be notified as soon as possible once the breach has been determined.
Collection and Use of Non-Personal Information
When you access www.quintustechnologies.com (or other Quintus Technologies websites), we may automatically collect non-Personal Information even if you don’t register. For example, this information may include the operating system used, the domain name of the website that directed you to our website, the number of visits, average time spent on a page and what pages you viewed. We may use this data and share it with our worldwide affiliates to monitor the content and relevancy of the content on our websites to improve the performance, content or your experience on our websites.
Through your use of services to access our website, your communications data (for example, Internet Protocol Address, or IP Address) or utilization data (information on the telecommunications services you accessed) may be technically generated and could, depending on the applicable law, constitute Personal Information. To the extent it is a necessity, the collection and processing of your communications or utilization data, and the subsequent use of such data will only occur and be performed in accordance with the applicable data privacy protection framework and laws.
Forums, Blogs, Third Party Websites and Links
Quintus Technologies is only responsible for privacy practices of Quintus Technologies and its websites. Quintus Technologies’s website may contain links to other websites for additional information and convenience. Quintus Technologies does not control those other websites, endorse or make any representation about other websites, and is not responsible for the privacy practices of those other websites. Some of Quintus Technologies’s websites contain interactive elements such as discussion forums and blogs that allow users to publish their own content. Any information posted on these blogs and forums becomes public, which means it could be read, collected or used by other users in any manner. Quintus Technologies is not responsible for any Personal Information you choose to submit in forums.
Consent to Transfer, Process, and Store Personal Information
Career Page and Apply for a Job with Quintus Technologies
If you browse or apply for a job in the careers portion of our website, your application and any additional information that you provide may be used to assess your skills and interests against career opportunities at Quintus Technologies. Quintus Technologies may retain this information for reporting purposes that may be required by applicable law.
Right to be Forgotten
Quintus Technologies is committed to taking reasonable steps to ensure that any Personal Information requests to be forgotten can be erased with our existing technology will be done so in a reasonable time of the request. However, this doesn’t apply to information that you have made public by posting on our forums, blogs, or have made available to third parties yourself, this is beyond the reach of what Quintus Technologies can erase. Quintus Technologies will do everything possible to erase your Personal Information if you withdraw your consent (opt out) from receiving information for us and request the right to be forgotten. However, Quintus Technologies will not be able to erase all of your Personal Information if it is technically impossible due to limitations to existing technology, or for legal reasons (Quintus Technologies is mandated by local law to keep the Personal Information).
Quintus Technologies will not knowingly collect Personal Information from any person that is not a legal adult, as defined by local law, without insisting that they seek prior parental consent, if such consent is required by applicable law. Quintus Technologies does not target children in connection with its products, services, and websites. In the event Quintus Technologies uses or discloses Personal Information of a person that is not a legal adult, Quintus Technologies will seek parental consent pursuant to local laws and regulations in order to protect the person that is not a legal adult.