Over the years we have developed our service level agreements; Quintus care in two main offers.
The base offer gives you support priority, remote tech support, application support (some countries this cannot be offered to), annual f2f trainings and annual maintenance, safety and reliability inspection.
Quintus care full additionally to the base also includes all spare parts for preventative maintenance, as well as covering spare parts if something unexpected happens (with some exceptions).
Being proactive about maintenance with a Quintus care contract keeps your costs planned and secures the best possible uptime for your system.